Four-year Financial Ombudsman Chief Natalie Ceeney announced her resignation after her organisation received its one-millionth payment protection insurance complaint. According to Nicholas Montagu, Chairman of the Ombudsman, Natalie felt that it was time to move on from the Financial Ombudsman into new ventures. He added that Natalie’s contributions to the organisation will always be a part of its foundations.
In her term, former Chief Ceeney had dealt with an annual workload of 150,000-500,000 cases, majority of which were related to PPI and other insurance complaints.
According to Natalie Ceeney, she was very proud to have worked with talented people in the Financial Ombudsman Service and to have done a great contribution to society by helping people return confidence in the United Kingdom’s financial industry.
Ceeney had lashed out against banks and financial companies who fail to handle PPI complaints properly. She was the one to point out that banks need to address the complaints properly to lower their administration costs and maintain the financial confidence of their consumers.
The Financial Ombudsman is the last stop of the PPI claimant should they be unsatisfied with their bank or financial company’s decision regarding their mis sold PPI refund. The Financial Ombudsman recently handled 265,000 cases of PPI complaints coming from banks who made unsatisfactory decisions about PPI redresses.